FAQ

Bellow you will find answers toyour frequently asked questions:

ACCOUNTs

How do I create an Arteum Services Account?
Click the link "create an account" and complete the form. The personal details of your account are secured. A confirmation mail of your account set-up will be sent to you.

What do I do if I forgot my Password?
Click the 'forgotten your password?' link and enter your email address. You will receive an email with instructions for changing your password.

How can I change my personal information?
If you want to update your personnal informations, you first must sign-in to your account. Select "my personal informations" in your profil and you can modify any informations you wish, including your password.


FINDING A PRODUCT

Arteum can facilitate your online purchase and guide you to the products of your choice by ensuring that your navigation is intuitive.

How do I search for a product?
If you need to search for a particular item, you need to enter the product name in the search engine and the site will list the products related to your search. If you would like to have an overview of a line of products, click on the tab of your choice. You will then have the possibility to refine your search based on different criteria: by genre or by artist.

**What information can I find on the Artist pages? **
On each item page, you will find the name of the product, the purchase price, the stock availability, and a description of the main characteristics. You also have at your disposal a biography of the artist corresponding to the item or the work of your choice as well as more visuals in order to better appreciate it.

How do I request more information?
If you would like to receive more information about a piece of work, you can send a mail (contact@arteum.com) or go directly to one of our stores in order to benefit from the advice of our sales representatives.


ORDERING

Take advantage of the shopping cart to simplify your purchase: your order includes five steps once you have selected a product. Our online store is open 24 hours a day, seven days a week.

How do I add items to my shopping cart?
Click 'add' on items of your choice one by one to add them to your shopping cart.

How do I place an order?

Step 1: Your Shopping Cart
When you review your shopping cart, you can see all of the selected items, the total cost of your order as well as the shipping costs for each delivery.

Step 2: Log in
If this is your first order, you will need to create a new account. In order to do so, you need only enter an email address and complete our registration form. Make sure that your email address is valid in order to receive all of our notifications related to the tracking of your order.
If you are already an Arteum customer, log in with your email address and password and click on 'Continue and Checkout' in order to place an order.

Step 3: Your Address
Enter your billing address, then add your shipping address if it is different from the billing address.

Step 4: Shipping Fees
The shipping fees that are shown reflect the costs at the time that your order is received by the transporter.

Step 5: Payment
According to the delivery method, one or multiple methods of payment are proposed. Select your preferred payment method. You can also enter your promotional code in order to benefit from a discount.

Step 6: Confirmation
To be sure that your order has been received, you must reach this step. At this point, you can now print your order confirmation. You will also receive an email confirmation with the reference of your order.

What can I do if I am unable to validate my shopping cart?
Our ordering process requires your computer to accept 'session cookies'. The session cookies allow the items added to your shopping cart to be saved so you can place an order. If session cookies are deactivated, you will need to modify your browser options. You can also contact us by telephone to place an order.

Why doesn't my promotional code doesn"t work?
You may already benefit from a current offer which is not usable with another offer. Your code may not be applicable to the contents of your shopping cart.

What does the stock availability of a product mean?
If a product is available in stock, it will be shipped to you within 48 hours after your order has been validated. If an item is out of stock, our customer service team will contact you.
If a product is not available in stock, a date or a shipping delay will be mentioned during your order. We will do everything in our power to fulfill your order as quickly as possible.

How can I give a gift with Arteum?
IIf you would like to order an item as a gift from our website, Arteum will take care of everything. When placing your order, just indicate the desired shipping address in step 3. The order form will not mention the price.


REFUNDS

Can I exchange a product?
Defective product will be exchanged after the return of the goods in question.

How long do I have to return an item?
If you are dissatisfied with a product, the items can be returned within a period of 7 days from the date of purchase. It must be preserved in its original state and packaging.
A refund will be made within a maximum of 30 days from receipt of goods and your bank details. After this time, the product can be exchanged or credit can be offered.

Are there any fees when returning an item?
The expenses of returns are chargeable to the customer; you can choose the delivery method. The risks involved in returning an item are also the customer's responsibility. Arteum Services recommends you return your goods in a secured way.

What do I have to do if I receive a defective article?
Any defective product will be exchanged after the return of the goods in question.
To organize the exchange, please contact us by e-mail contact@arteum.com

What do I have to do if the amount of the refund is incorrect?
Contact our customer service, who will solve the problem as soon as possible. Send an email to contact@arteum.com.


PAYMENTS

Can I Pay by credit card?
Payments by credit cards are secure. Please visit the 'Secure Payments' page. Online credit card payments, when using SSL technology, carries no risk of hacking. All information related to payments is encrypted by your computer all the way to the bank's server. Arteum does not store your credit card information which is why it is requested each time you complete a transaction.

What can I do if my credit card payment has been refused?
First, check you have input the card information correctly. If your bank transaction is refused, it may be due to having exceeded the authorised limit. To be sure, we suggest you to contact your bank in order to verify this limit.

Can I pay with another form of payment?
Other payment methods are accepted such as Credit Card, Visa Card, Mastercard or PayPal.
PayPal offers buyer protection on eligible transactions for up to the full purchase price. You can pay easily and securely with your bank account or credit card. It is also possible to send us your payment by mail - please send us your payment accompanied by a summary of your order to the following address:

Arteum Service Web
10 rue du Mail
75002 Paris
France

At the time of payment, you must specify the reference of your order (beginning with CCL). You will find this reference on the order tracking in your account or on your confirmation email.

What happens when my payment has been received?
Once your payment has been received, your order will then be subject to a validation by Arteum. The validation of your order will automatically trigger the preparation process (subject to stock availability of products).

CONTACTS

How can I contact Arteum?

You can contact the Arteum Services team via email: Contact@arteum.com. Please be assured that we will answer you as soon as possible.