Order and Delivery Information

SPECIAL INFORMATION of March 16, 2020

We confirm that the sales service on the arteum.com site is well maintained.
Delivery times will however be affected by measures taken at the national level.

In fact, all of our store networks had to close on Friday, March 13, at the same time as our museum and institution partners.
As a safety measure, all Arteum Services staff have been instructed not to come to their place of work, whether at headquarters or in shops.
Telework has been set up, but this cannot concern the staff responsible for carrying out the packages.

A selection of items can be shipped quickly today, their storage location being different.
Moldings, storage compartments, vases, flat or framed posters, enough to find some gifts!

See the selection

On the other hand, the stocks announced on the online site will always be well linked to our theoretical stocks:
We assure you that all orders placed during this period will be sent as a priority as soon as the stores reopen.

So, do not hesitate to order a work or an object that you wish to acquire, it will naturally be put aside for you.

You can contact us for any further information, via the site's contact form or directly by email:
contact@arteum.com

Thank you all for your trust.


How to order at Arteum ?

Internet : www.arteum.com 24H / 24, 7/7.
Check out the entire collection online, news, falling prices and exclusive promotions. Check immediately if items are available. The payment is securised, and you will automatically receive an order confirmation.

The delivery

Arteum chose the franch service Colissimo as primary carrier. It's a fast, and reliable.

Defective product will be exchanged after the return of the goods in question.

In case of dissatisfaction, the goods can be resumed within a period of 7 days from the date of purchase. After this time, the product can be exchange or credit can be offered (fee back to the customer).

After Sales

Arteum is listening to you and remains at your disposal for any questions regarding the online sale:
Customer service :
Our customer service is at your disposal 00 33 (1) 84 16 17 52 (cost of a local call) from Monday to Friday from 10am to 12H and 14H to 18H.
A question :
How to find a product on the site Arteum? Payment methods ? Everything about deliveries? Consult our "FAQ"
Your space: You want to track your order? Print your invoice? Log into your "My Account"

Contact Information: For questions regarding the online sale, contact us your mail to the following address:
Arteum Web Service
10 rue du Mail
75002 Paris

Or by mail to the following address: contact@arteum.com

Choice of payment / Secure payment

Enjoy the different payment methods offered by Arteum safely.

  • Credit card: Carte Bleue, VISA, Master Card
    Payment by credit card is by way of a secure encrypted page of our partner bank. This protocol ensures the confidentiality of the information you have stored. Payment by credit card over the Internet, using SSL technology, no risk of piracy. Indeed, all payment information is encrypted from your computer to the bank server. Arteum retains in any case the information related to your credit card, that's why they you are required for each new transaction on our site.

  • PayPal:
    Payment by Paypal is quick, easy and secured, it is a service that enables you to pay, send money, and accept payments without revealing your financial details.
    PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.
    Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase.